a customer case study


from Pat, a redarc nurse's point of view*

*This case study is based on examples of support that RedArc nurse,
Pat has provided to her clients. Client details have been kept anonymous.

A dedicated Personal Nurse Adviser

Critical illness affects everyone differently. So each client is assigned a dedicated personal nurse adviser like Pat York, to provide tailored practical advice and emotional support. In times of worry or distress, the value added by having protection cover that offers access to a qualified nurse cannot be underestimated.

Pat York, RedArc personal nurse adviser

Pat York, RedArc personal nurse adviser

Expert insight and guidance

A holistic solution

The impact of a critical illness is more than just financial. As we see from Pat’s patient’s experience, it also raises practical problems and affects the emotional wellbeing of the individual and their family. But it's important to remember that your clients don't need to be making a life or critical illness claim to access support, and they can even seek help for pre-existing conditions.

  • Practical advice
  • Emotional support
  • Medical terms explained
  • Guidance on consultations
  • Educational literature
  • Specialist therapies arranged
  • Support for recovery
  • Signpost to services

Care for clients and their immediate family

There for the long haul

Continuity of care

A real lifeline

RedArc regularly receives glowing feedback from clients about the incredible support provided by its personal nurse advisers. The patient’s thank you letter to Pat reveals how much the support service is valued by those who use it – but also how easily the service can be overlooked during protection sales.

Now’s the time to change how you approach the protection conversation by talking to clients about what Scottish Widows Care can offer.

Find out more about Care
The service provided was not one I recalled being part of the policy, but it’s only at these times that you realise just how valuable it is. There are not enough words for me to truly express what your help and support has meant to me during this time.
RedArc customer feedback

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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

Halifax Financial Services is a trading name of Scottish Widows Limited. Scottish Widows Limited is registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Bank plc, registered in Scotland no. 154554. Registered office in the United Kingdom at PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 201601.

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